‘Online Monitoring’: Unilever Looks to Exploit Vaseline’s TikTok Moment.
Originally found over 150 years ago within a Pennsylvania drilling site, the modest tin of Vaseline might not appear as an obvious target for online content feeds.
However, its rise as a viral TikTok topic has thrust it into the lead of an advertising revolution, in which large companies are spending big on content creators and putting fewer resources into promoting products in legacy broadcasters.
A Journey from Drilling to Digital
The petroleum jelly was first manufactured in the 1870s by a chemist, Robert Cheeseborough, who saw laborers applying to their skin with a residue from oil extraction. Currently, a wave of amateur-created clips have chronicled its broad application in “everyday tips”.
Hailed as a solution for polishing footwear or making fragrance last longer, along with a cure for squeaky doors. It has even been deployed to prevent the annoyance of crisp flavouring sticking to fingers.
Capitalising on the Conversation
Detecting the product’s new life online, executives at the multinational amplified the hacks by tasking their in-house experts with verification and sharing the findings with influencers.
Suggestions that it lessened the sensation of spicy food on lips were confirmed. So too were ideas it could prolong perfume and restore leather handbags. Claims that it would brighten smiles or lengthen eyelashes were refuted.
The ‘Digital Ear’ Approach
Billboards and TV ads would once have dominated Unilever’s advertising drive. But the Vaseline phenomenon has helped convince executives to dramatically increase investment in content creators.
This tracking of digital spaces to shape commercial tactics has been termed “social listening”. The company's chief executive, freshly instated, has indicated the goal is to spend a full fifty percent of its huge ad budget on platform-based material.
Shifting to Modern Engagement
The company's social media lead, who is leading the online push, said the company was just evolving with contemporary approaches of connecting with customers. She said interacting online “without dampening the fun” was crucial.
“How can companies join discussions credibly? This has perpetually been our aim as brands, dating to when neighbors chatted over fences and discussing household products.
“We are witnessing a departure from a broadcast model, where we would just transmit messages … Currently, it's countless discussions, various groups. Changes in digital feeds means that these groups seem specialized, however, they are large.
“Ensuring your product is discussed by other people, mentioned by individuals, that is how you can build trust and relevance. Content makers are key. We are expanding this endorsement system.”
A Fundamental Consumption Turn
The approach indicates seismic changes occurring in how media is consumed, with the youth demographic devoting greater hours to apps like TikTok and Instagram than legacy broadcast and print media.
This change is evidenced by declines in broadcast and newspaper ads. Across Britain, advertising income for leading TV channels have dropped substantially in inflation-adjusted terms since 2019.
The Creator Economy Boom
Additionally, it points to a merging of functions as corporations essentially turn into content studios, collaborating with hundreds of content creators to promote their goods.
An industry expert from a leading agency said: “Clearly, there is a migration of viewers away from some legacy media and they’re spending a lot more time on social platforms like Instagram, TikTok and YouTube than they are consuming linear broadcasts or printed matter.
“A lot of brands are telling us people trust recommendations from the individuals they follow more than they trust ads. This is a persistent pattern.”
He said brands could also save money by focusing on influencers over big traditional media campaigns, which also enables easier content adjustment to see what works.
The approach is growing. Marketing investment on digital creator partnerships is increasing four times faster than total media spending. Across the United States, it has over doubled since 2021 and is projected to reach substantial figures in 2025.
Traditional Media's Continued Place
Regardless of the massive shift, executives said they believed broadcast ads retained significant importance to play, as TV channels continued to possess the influence to drive countrywide discourse.
Sykes said: “Among the most effective advertising investments is still major broadcast spectacles. It’s not about those broadcasters saying: ‘We are no longer pertinent.’ The focus is on who seizes focus … I believe there is absolutely a role for them.”